horvans Horvan Edu Coaching

Horvan Edu Coaching

Refunds and cancellation

How cancelling works, when money is refunded, and how the service is delivered.

Version: draft 1 · Last updated 7 October 2026

Draft - needs legal review. This text has not been checked by a lawyer yet and may change. Parts in [brackets] are still to be filled in by Horvans. Questions: call +91 99437 08347.

Who provides the service

Horvan Edu Coaching is provided by Horvans [legal name of the business], [registered address]. Phone: +91 99437 08347.

Delivery

Horvan Edu Coaching is an online software service. Nothing is shipped. After a successful payment your centre is set up automatically at its web address, normally within a few minutes. If it is not ready within 24 hours of a successful payment, call us and we will set it up or refund the payment in full.

Cancelling

  • You can cancel at any time from Billing in your centre's admin panel (sign in to your centre, then Admin, then Billing). Cancellation takes effect at the end of the period you have already paid for (or at the end of the trial).
  • Until then your centre keeps working normally. After that it stays available read-only so you can export your data.
  • Your centre's data is deleted only when you ask for it, after an export has been offered. [retention period after cancellation before deletion on request - to be confirmed]

Refunds

  • Trial fee (₹10): not refundable, unless the service did not work because of a fault on our side.
  • Monthly payments: a period that has started is not refunded pro rata when you cancel; cancellation stops the next payment. If the service was unavailable for a significant part of a paid period because of a fault on our side, we refund that part. [exact rule for partial refunds - to be confirmed]
  • Charged twice or charged in error: refunded in full.
  • A payment that completes after a trial order was cancelled (for example a delayed bank confirmation) is refunded automatically.

How refunds are paid

Refunds go back to the original payment method through Cashfree Payments. Once we start a refund, banks usually take [number of working days - to be confirmed with Cashfree] to credit it. For GST-registered billing a credit note is issued against the original invoice.

How to ask

Call +91 99437 08347 with your centre's web address and the payment reference shown in Billing. [support e-mail address - to be added]